Frequently Asked Questions

How does XCURSIA work?

The hotels will upload their rates into the system using a template which will then be available to all tour operators real time. XCURSIA intelligently incorporates all specials and rate types.

If my system is not Windows 8 friendly, can I still use XCURSIA?

XCURSIA is browser based. XCURSIA is best viewed in Firefox or Google Chrome.

How do I join XCURSIA?

You will go onto www.xcursia.com and register after which you will get a user name and password. This will be activated once checks have been done.

How will I see which hotels have specials?

You will see Rack, BAR, STO and Specials. All properties with specials will automatically show.

How will quotes be saved?

You will get a quote reference number with all quotes which will enable you to go back afterwards and retrieve. There can be no discrepancy between what was quoted and the invoice upon booking as this is managed by the hotel.

How do we know we are always quoting the correct rates?

The system is live so as soon as the rates are published by the accommodation they will be available to you instantly.

Will we be able to advertise on the site?

Not in the initial phase, but in due course yes.

If the hotels are putting in their own information, how do you authenticate whether they are star graded or not?

We are busy talking to Tourism Grading Council and Tripadvisor to ensure authenticity of star grading.

What does it mean to be cloud based?

Data is stored centrally in an independent location which means everything is always backed up and secure.

Which stats reports can we get?

Stats reports will be available in the updated version and will be dynamic meaning you can pull out an almost endless variety of stats reports e.g. Quotes versus booking ratio for both hotels and tour operators reflecting conversion rate. The system allows tailor made reporting for the first time.

How will you password protect the system so people can’t log into others rates?

It is essential to keep your username and password to yourself just as you would not give your username and password for your banking to someone else. Each user will have their own password.

What if someone leaves the company?

The administrator will be reminded on a regular basis to verify the employment of the system users.

Are you BEE registered?

Under current legislation we are BEE compliant.

How long have you been working on Xcursia?

This has been built up over the last 3 years.

Both Nicki and Bart have experience in the industry and it has been designed based on current industry frustrations. Nicki is a tour operator in the travel industry and has been dealing with rates for years.

Bart has already designed reservation systems which are currently successfully in use in the industry today. The underlying technology and infrastructure is only just available today in order to develop this system.

What makes you different to other software companies already in the industry or online booking systems?

Our target is the platform between Hotels and Tour Operators. It is an information portal that creates a trading platform between accommodation establishments and tour operator’s real time for accurate quoting and more efficient distribution of rates. It allows you to view RACK, BAR and your contracted STO in one central place.

Are any activities or transport included?

Currently not, but this is something you can look forward to seeing in Xcursia later this year.